Thanks for considering Jump Jump Bounce for your bounce house and party rental needs. Below are a series of common questions in regards to party rentals fromJump Jump Bounce. We know this list cannot cover ever question or concern, so if you don't find answers to your specific question here, please call us at (877) DIY-JUMP and we will be happy to assist you. We look forward to hearing from you soon!
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for setup surface and travel. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: We deliver primarily to Rutherfor County. We may have a referral for further out events.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time of use. Once unplugged they deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you may need a generator. We rent generators at a reasonable cost. Also, some parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards, if the customer is a business, school or church we will gladly accept your business, school or church issued check. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a deposit. The deposit will be returned as a rain check good for 1 year if you cancel your order at least 72 hours prior to your rental date. If you cancel within 72 hours prior to your rental you will forfeit your deposit. If the event is canceled by Jump Jump Bounce for high winds or rain the deposit will be returned as a rain check good for 1 year.
Q: How big are the jumps?
A: Most of our jumps (all of our basic bounce houses for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: Do I get a refund if I cancel within my cancellation period?
A: Jump Jump Bounce does not issue refunds however we want you to be able to enjoy your event even if at another date, you will be issued a Raincheck valid for the time of one year. If the cancellation is due to a governmentally controlled situation such as a pandemic, the raincheck will have no expiration date.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks (aggragate drives) as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. Please call our office to see our safety rules and contract.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. We do offer or Optional Damage Waiver. This will cover most cases. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: Info@Jumpjumpbounce.com 1-877-DIY-JUMP